|
FREQUENTLY ASKED QUESTIONS
|
|
How exactly can I place my order?
|
After deciding what you might want, just fill out and submit our order-form.
We will confirm availability and forward the exact shipping cost as soon as possible (usually within 24h of receiving the request).
If you prefer you can also send us an E-Mail to let us know about your selection.
|
|
How much is the minimum order value?
|
|
The minimum order value without shipping-costs is US$20 or the exchange value of the choosen currency.
For orders less then the minimum we will charge US$20 plus shipping costs.
We will let you know about the extra costs and give you the chance to add something.
|
|
What kinds of payment do you accept?
|
|
We can accept VISA and Master Card credit cards, bank transfers, postal money orders, cheques and cash (US-Dollars, Euros or Swiss Francs only).
We will forward detailed payment instructions upon receiving your order.
Clients ordering from outside switzerland have to pay in advance. Bill and Cash On Delivery (COD + CHF19.- Fee) is possible only within Switzerland.
|
|
How long will it take to get my order?
|
|
We will ship your package within three to five business days of receiving your order. Delivery within Europe generally takes less than a week,
rest of the world 1 1/2 - 2 weeks (eventually more for large packages). Please consider that customs may want to inspect your package,
delaying it's arrival. Upon request we can also ship by EMS (courier service, very costly).
|
|
Do you supply germination and growing instructions?
|
|
Yes, of course! Detailed germination and basic growing instructions are supplied with most seed order.
If you have any specific questions don't hesitate to ask, we will be glad to answer to the best of our knowledge.
|
|
Do you offer any kind of guarantee?
|
|
Absolutely! If you aren't satisfied with our product (for any reason) you can send it back within a week of receipt for a full refund or replacement.
For obvious reasons we are unable to refund the shipping cost.
We also guarantee the correct identity of all our products and are determined to purchase only the best quality regardless of price!
|
|
What's your view on bio-piracy?
|
Our policy has always been not to offer wildcrafted material of any endangered or otherwise ecologically problematic species.
Whenever possible we try to obtain our products from organic farmers or environmentally concerned individuals in the country of origin.
We promise you won't find any bio-pirated products in our catalogue and explicitly ask you to express any concerns!
|
|
Where can I find more informations about your products?
|
For indepth informations about our products we suggest checking out our links-page as well as our Ethnobotanical Library.
If you can't find the answer to your question(s) just send us an E-Mail, we will do our best to help you!
|
|
Are your products subject to any regulations?
|
|
We always try to be informed about possible import regulations but, as laws change from country to country
it is practically impossible to observe them all. It's your responsibility to inform yourself about eventual import restrictions
to your country before placing an order. Some more general restrictions should also be noted:
Ingesting or processing some of our products might be considered an illegal action in your country!
We do not condone the unapproved use of our products and cannot be held liable for it.
For further information please refer to our disclaimer or contact us.
|
|
Why do I need to proof my age to buy some of your products?
|
Some of the items we offer are highly poisonous and we believe it would be irresponsible to sell them to minors.
For further information please refer to our disclaimer or contact us.
|
|
What are your products sold for?
|
|
Most importantly our products are NOT sold for human consumption.
They are intended for botanical studies or other licit research, as collectable rarities, aromatics, and so on.
To understand what our products are to be used for please refer to our disclaimer.
You must read the disclaimer thoroughly before you can place an order!
By ordering you automatically agree to the following terms.
|
|
DISCLAIMER
|
|
A. I, the customer understand that your products are offered exclusively for legitimate research.
The products are not to be used in foods, drugs, medicinal devices, cosmetics or ointments for humans or animals
or for any other commercial purpose. Our products are not intended or suited for human use or consumption.
The chemical, physical and toxicological properties of these products have not been fully investigated and are not guaranteed.
B. Our products are sold to the buyer under the condition that they will not be resold, repacked, adulterated, mislabeled or
used as starting materials for any other products.
C. The buyer acknowledges that the products have not been tested for safety and efficacy in food, drug, medical devices,
cosmetic, commercial or any other applications. Buyer expressedly represents and warrants that he will properly test and use
any products purchased from us in accordance with the practices of a reasonable person who is an expert in the field and
in strict compliance with all applicable laws and regulations, now and hereinafter enacted.
D. We disclaim all warranties and statements of any kind, expressed or implied, with respect to any of the products offered,
their use and/or any results from their use, including but not limited to special, indirect, consequential, punitive, and
exemplary damages, in connection with any of the products offered by BOM Ethnobotanics and/or any results from their use,
whether or not it has been advised of the possibilities thereof.
E. In no event shall we be liable for special, incidental, or consequential damages, whether purchaser's claim in contract,
negligence, strict liability, or otherwise. In consideration of the sale of product to buyer, which sales we would not otherwise
make, buyer agrees to indemnify and hold BOM Ethnobotanics (and it's associates) harmless from all claims, expenses, losses, and
liability of any nature whatsoever arising out of buyer's handling and/or use of product, whether used alone or in combination
with any other substance.
F. By purchasing any product from BOM Ethnobotanics you acknowledge that you are a legal adult in your country
|